This position will work in our Sales Operations department primarily processing orders including scheduling and inputting orders into the ERP system. In addition, you will be back-up support for the inside account managers such as handling customer requests for product quotations, requests for information assisting with customer related issues.
” Process sales orders via phone, email and mail. Review sales orders, purchase orders and shipping information for accuracy.
” Schedule and input sales orders into the ERP system. Make updates accordingly based on customer requirements.
” Manage traffic between operations, manufacturing and sales pertaining to product delivery schedules.
” Update customer, strategic account managers and relevant channels on delivery details an order status.
” Log in and process customer sample devices.
” Maintain and update relevant sales and customer records.
” Coordinate urgent customer issues with sales personnel, field application and other pertinent stakeholders.
” High School Diploma or GED
” 2+ years’ administrative office experience and in a customer facing role
” 2+ years’ experience working at a manufacturing company
” Strong customer service focus with excellent communications skills; verbal, written and interpersonal. Comfortable and able to communicate regularly with other departments
” Strong organizational skills and quick learner
” Excellent attention to detail
” Strong proficiency with PC, email and general office software skills
” Dependable, flexible, self-motivated
” Experience with a CRM software
” Experience with an ERP system