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IT Systems Support Engineer

Minnetonka and St. Cloud
Posted 3 months ago

Technical Support Engineer

Summary:
The Technical Support Engineer is responsible for delivering advanced skills to our Support team in troubleshooting and resolving issues. The role will establish, develop, create, and improve client relationships by responding to requests, incidents, escalations and alerting from our Support Team staff.

Essential Functions:
-Provide incoming technical support for escalated tickets from the Support Team.
-Use advanced troubleshooting methods to address root cause and remedies to client issues.
-Stay informed of and effectively communicate solutions to meet technical needs for new and existing our clients.
-Effectively communicate issue/project progress and resolution to clients while focusing on client understanding, appreciation, and participation in the problem-solving process.
-Record issues and partner with Technical Operations team when necessary to resolve chronic client issues.

-Experience in hosting and RDS environment designs
-Application experience in finance software including (but not limited to) QuickBooks, CCH, Lacerte, Sage, Thomson Reuters
-Functional workflow understanding of technical support of software listed above
-Cloud experience (AWS, Azure)
-Proven experience with server set up and maintenance

Experience Required:
Experience in Systems Support role include using process workflows for consistency and efficiency.
-Certifications or education in Information Technology, Computer Science or specific programs/applications.
-Operational understanding of cloud technologies, including, but not limited to: Azure and AWS.

Job Type: Full-time

Job Features

Job CategoryIT Jobs
Job Number:6750

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