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IT Support

Posted 4 months ago

Information Systems Technician (Part-time)

Provide enterprise-level assistance to clients. You will diagnose and troubleshoot desktop and server software and hardware problems and help our customers install applications and programs. Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions. 

-Research and identify solutions to software and hardware issues
-Diagnose and troubleshoot technical issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

-Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
-Hands-on experience with Windows/Linux/Mac OS environments
-Good understanding of computer systems, mobile devices and other tech products
-Good understanding of Microsoft Office including Microsoft Office 365
-Ability to diagnose and troubleshoot basic technical issues
-Familiarity with business class networks and firewalls
-Familiarity with remote desktop applications and help desk software
-Excellent problem-solving and communication skills
-Ability to provide step-by-step technical help, both written and verbal
-Certification in Microsoft, Linux, Cisco or similar technologies is a plus
-Tech School or College Degree a plus

Job Features

Job CategoryIT Jobs
Job Number:TBD

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