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IT Manager, Field Service

IT
Minneapolis/St. Paul
Posted 2 weeks ago

IT MANAGER, FIELD SERVICES

SUMMARY:
The IT Manager, Field Services position and team are responsible for handling interactions from our Clients and resolving issues. A core responsibility of this job is ensuring a high level of service to our Clients and within our SLA’s.

ESSENTIAL FUNCTIONS:
-Oversee a team of 10 IT professionals
-Implement policies and practices best suited for remote employees.
-3+ years of demonstrated experience in managing teams responsible for service levels and Client Satisfaction in Managed/Field Services
-Operational understanding of IP-based computer networking within LAN and WAN
-Operational understanding of desktop-based operating systems, Azure, AWS and Google environments

EXPERIENCE REQUIRED:
‘ 3+ years of demonstrated experience in managing teams
‘ Operational understanding of IP-based computer networking within LAN and WAN
‘ Operational understanding of desktop-based operating systems, Azure, AWS and Google environments
EDUCATIONAL REQUIREMENTS:
-Bachelor’s degree in IT field or at least 4 years of relevant experience in IT.

Job Features

Job CategoryProfessional
Job Number:6823

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