-Assist customers with desktop computer systems and peripherals on site.
-Provide support for customers hardware and software applications.
-Testing of computers to insure correct operation within their local network environment.
-Physical configuration and installation of new hardware at customer¡¦s site(s).
-Imaging/re-imaging of computer systems as required.
-Identifying/diagnosing issues affecting customers desktop systems, telecommunication, audio/visual equipment, network access, applications.
-Communicating with customers to understand and resolve workstation, application and network issues.
-Document issues, resolutions and further action required and communicate to customers and dispatcher.
-Assist Network Engineers in diagnosing and resolving network & server issues affecting customers workstations and systems.
-Document client¡¦s local area networks, workstations, peripherals and software.
General competencies sought:
-Ability to work without supervision.
-Ability to work in a timely and efficient manner.
-Good diagnostic skills.
-Good communication skills.
-Self-motivated and demonstration of initiative.
-Ability to multi-task.
-Good customer relations skills.
-Ability to diagnose and repair computer hardware.
-Working familiarity with Windows desktop operating systems in domain and workgroup environments.
-Working familiarity with Microsoft Office and other productivity suites.
-Working familiarity with desktop anti-virus/malware applications.
-Working familiarity with network imaging devices.
-Understanding of line-of Vbusiness application/Windows interoperability concepts.
-Ability to learn web-based IT support tools rapidly.
-MCDST, A+, preferred.
|Job Category||IT Jobs|